Taimal Herbs

Taimal Herbs

Privacy Policy

This Privacy Policy applies to Taimal Herbs, including our website at https://www.taimal.shop/ and the Taimal Herbs AI mobile application. Taimal Herbs is operated by Herbs Forall (M) Sdn Bhd. We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

Depending on how you use our services, we may collect the following information:

  • Order and contact information: name, email address, phone number, shipping address, billing details, and order information when you place an order on our website checkout.
  • AI feature inputs: chat messages you submit to the AI consultants in the app, and herb images you voluntarily upload for herb identification.
  • Support communications: information you share when contacting us by email, WhatsApp, or customer support channels.
  • App preferences: limited on-device settings such as whether you have accepted the disclaimer or completed onboarding.

2. How We Use Information

We use information to:

  • provide product browsing, checkout, delivery, and customer support;
  • process AI chat replies and herb identification requests;
  • improve service quality, troubleshoot issues, and protect our services from misuse;
  • comply with legal, accounting, and regulatory obligations.

3. AI Services and Third-Party Service Providers

To operate certain app features, data submitted through the app may be processed through our servers and trusted service providers, including ecommerce, payment, courier, hosting, and AI processing providers. For example, herb identification images and AI chat inputs may be transmitted for processing so that results can be returned to you. We do not sell your personal data.

4. Checkout and Payments

Product purchases are completed through our secure ecommerce website. Payment information is processed by the relevant payment gateway and is not stored directly inside the mobile app.

5. Data Retention and Security

We take reasonable administrative and technical measures to protect personal data. We retain data only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw consent for certain uses, by contacting us.

7. Children

Our services are not intended for young children to use without parental or guardian supervision.

8. Contact Us

For privacy or data deletion requests, please contact us at support@taimalherbs.com.

Last updated: 23 March 2026